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Description
Ingredients
Delivery Info & Times
- Choose your courier at checkout: Sendle (Standard), Australia Post (Standard), or Australia Post Express.
- Authority to Leave (ATL): Sendle is ATL by default; Australia Post offers Safe Drop (see details below).
- PO Boxes / Parcel Lockers: Select Australia Post. Sendle can’t deliver to these addresses.
Pre-Order items (out of stock)
“Pre-Order” means the item is currently out of stock and you’re reserving incoming stock from our supplier.
- Estimated dispatch timeframe: 5–20 business days for pre-order items to leave our salon, then normal carrier transit times apply.
- Mixed orders: We’ll ship everything together when all items are available. Need part of your order sooner? Request a split delivery via email — an extra delivery charge applies.
Which courier should I pick?
Feature | Sendle (Standard) | Australia Post (Standard) | Australia Post Express |
---|---|---|---|
Good for | Street addresses where ATL is convenient | Most addresses, incl. regional | Fastest option within the Express Post network |
Authority to Leave | ATL by default; left if the driver deems it safe | Safe Drop available (if safe) | Safe Drop available (if eligible) |
If delivery isn’t safe/possible | Status shows “Unable to deliver” → organise redelivery from the tracking page | Card left; collect from a nearby Post Office (ID required) | Card left; collect from a nearby Post Office (ID required) |
PO Boxes / Parcel Lockers | Not supported | Supported (Parcel Collect/Lockers) | Supported (Parcel Collect/Lockers) |
Typical timeframes* | Metro VIC ~1–3 biz days; NSW ~2–7; QLD metro ~3–6; WA metro ~6–10; TAS ~7–11; NT ~9–16 | Similar to Sendle for Standard parcels | Next business day within the Express network; otherwise fastest available |
* Guides only. Timeframes vary with traffic, weather and public holidays. Express Post “next business day” applies only within Australia Post’s published network.
Sendle — how delivery works
- ATL by default: parcels can be left without signature if the driver finds a safe place.
- If there’s no safe place: you’ll see an “Unable to deliver” status; please use the tracking link to book a redelivery.
- PO Boxes/Parcel Lockers: not supported — choose an AusPost option if you need those.
Australia Post — Standard
- Safe Drop: if ATL is allowed and there’s a safe place, AusPost may leave the parcel.
- If no safe place: a card is left and your parcel goes to a nearby Post Office for collection (held ~10 business days).
- Parcel Lockers/Collect: available via a free MyPost account.
Australia Post — Express
- Fastest option: Next business day within the official Express Post network (origin/destination dependent).
- Outside the network: delivered by the fastest possible service.
- Safe Drop & collection: same rules as Standard.
Tracking & delivery issues
You’ll receive tracking by email/SMS once your parcel is lodged. For updates, check your tracking first or contact us with your order number — we’ll help get it sorted quickly.
Packaging & sustainability
We favour minimal, recyclable and compostable materials. In line with ierac-i Studio’s commitment to the environment, Sendle provides carbon-neutral delivery and Australia Post publishes ongoing carbon-reduction initiatives. We also power our salon with solar and reuse supplier cartons where possible.
Small print: Courier choice can’t be changed after dispatch. Delivery windows are estimates only. “Business days” exclude weekends/public holidays. Pre-order windows (5–20 business days) reflect supplier lead times to dispatch. Split deliveries are available on request and incur an additional shipping charge.